Privacy Policy for Northshore Custom Signs & Graphics — Protecting Your Personal Information
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Northshore Custom Signs & Graphics is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website or engage with our signage services throughout the North Shore Massachusetts region.
Information We Collect
Personal Information You Provide
- Contact information: name, business name, email, phone, and address
- Project details: signage needs, specifications, timeline, and budget
- Communication records: conversations, emails, and service requests
- Payment information: billing address and payment methods
Information Collected Automatically
- Usage data: pages visited, time on site, and navigation patterns
- Device information: IP address, browser type, and operating system
- Location data: general geographic location for relevant services
- Cookies and tracking: information collected through website technologies
Business Information
- Company details: business name, industry, and organizational structure
- Project requirements: specifications, regulatory needs, and timelines
- Site access information: security and coordination requirements
How We Use Your Information
Service Delivery:
- Project management from consultation through completion
- Custom design and fabrication meeting specifications
- Professional installation with appropriate safety measures
- Ongoing maintenance, repair, and emergency services
Communication & Safety:
- Service updates and project progress notifications
- Safety information and emergency response communications
- Follow-up services and satisfaction assessments
Information Sharing & Security
Limited Information Sharing
We do not sell personal information. We may share with:
- Service providers: subcontractors, suppliers, and payment processors
- Legal requirements: court orders and regulatory compliance
- Business transactions: mergers or acquisitions with privacy protections
Data Security Measures
- Technical safeguards: encryption and secure systems
- Physical security: facility and document protection
- Operational security: employee training and incident response
- Access controls: limited access based on job responsibilities
Your Privacy Rights
Access & Control Rights
- Information access: request copies of personal information
- Correction rights: update inaccurate or incomplete information
- Deletion rights: request information removal (subject to legal requirements)
- Communication preferences: opt out of marketing communications
Cookie Management
- Essential cookies: necessary for website functionality
- Performance cookies: help improve website experience
- Analytics cookies: collect usage information for improvements
- Cookie controls: manage preferences through browser settings
Data Retention & Contact
Retention Periods:
- Active projects: throughout duration plus warranty support period
- Legal requirements: documentation as required by regulations
- Business purposes: service improvement and reference information
Contact Information: For privacy questions or to exercise your rights, contact us at:
Phone: (617) 417-1160
Address: 9 Centennial Dr #202, Peabody, MA 01960
Hours: Monday - Friday, 8:00 AM - 5:00 PM
Compliance & Updates
This Privacy Policy complies with Massachusetts data protection laws, GDPR (where applicable), and industry best practices.
We may update this policy periodically with advance notice of significant changes.
Service Areas: Salem, Beverly, Peabody, Danvers, Lynnfield, Newburyport, and throughout North Shore MA, Southern NH, and Southern ME.
Contact: (617) 417-1160 | Visit our showroom at 9 Centennial Dr #202, Peabody, MA 01960