Terms & Conditions for Northshore Custom Signs & Graphics — Service Agreement & Project Terms
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Are you searching for a reliable sign company near you to craft high-quality, engaging signage for your business? Northshore Custom Signs &
Graphics is your trusted local provider, delivering expertly crafted custom signs tailored specifically for your unique business needs.
Services Provided & Scope
Professional Signage Services
We do not sell personal information. We may share with:
- Custom sign design, engineering, and consultation
- Manufacturing and fabrication using various materials
- Professional installation by certified technicians
- Electrical work by licensed Massachusetts electricians
Specialized Services
- Maintenance and emergency repair programs
- Sign removal and disposal services
- Site assessment and survey services
- Construction signage and regulatory compliance
Service Area Coverage
Primary service area includes Peabody, Salem, Beverly, Lynn, Danvers, and surrounding North Shore Massachusetts communities. Services outside this area may be available upon request subject to additional terms and charges.
Customer Responsibilities & Project Process
Customer Requirements
- Provide accurate project specifications and site information
- Ensure safe and legal access to work sites
- Obtain necessary permissions from property owners
- Coordinate utility marking before excavation work
Customer Requirements
- Consultation and assessment: initial meeting and site evaluation
- Design and approval: concept development and customer approval
- Permitting: regulatory approvals and compliance coordination
- Fabrication and installation: manufacturing and professional installation
Timeline Considerations: Project timelines may be affected by weather conditions, permit approvals, material availability, and site access limitations.
Pricing & Payment Terms
Payment Schedule
- Design deposit: required to begin design work (typically 25%)
- Production payment: due upon design approval before fabrication (typically 50%)
- Final payment: due upon project completion and acceptance
Payment Terms & Late Fees
- Payments due within 30 days of invoice date
- Late payment charges of 1.5% per month on overdue balances
- Work may be suspended for accounts over 60 days past due
- Customer responsible for collection costs including attorney fees
Quality Assurance & Warranties
Workmanship Warranty
We warrant workmanship for one (1) year from project completion:
- Installation work free from defects in workmanship
- Metal components: material defect warranties included
- Graphics and vinyl: fade and adhesion warranties provided
- Electronic components: manufacturer defect coverage
Warranty Limitations: Warranties exclude normal wear, accident damage, vandalism, acts of nature, unauthorized modifications, and improper maintenance.
Communication & Safety:
- Service updates and project progress notifications
- Safety information and emergency response communications
- Follow-up services and satisfaction assessments
Insurance & Liability Protection
Our Insurance Coverage
Comprehensive coverage including:
- General liability for property damage and bodily injury
- Workers' compensation for all employees
- Professional liability for design and consulting
- Commercial vehicle insurance for equipment and vehicles
Liability Limitations
- Liability limited to total value of specific project
- Not liable for consequential or indirect damages
- Claims must be made in writing within one year
- Maximum liability not exceeding total project cost
Safety & Regulatory Compliance
Safety Standards: All work meets OSHA requirements, Massachusetts building codes, industry standards, and manufacturer installation requirements.
Regulatory Compliance: Ensuring compliance with local zoning ordinances, building codes, environmental regulations, and historic preservation requirements where applicable.
Intellectual Property & Usage Rights
Design Ownership
- Custom designs remain our intellectual property
- Customer receives unlimited use rights for specific project location
- We retain right to use design concepts for other projects
- Photography permission for marketing and portfolio purposes
Design Ownership
Customer warrants rights to all provided logos, text, and images, and indemnifies against intellectual property claims.
Information Sharing & Security
Limited Information Sharing
We do not sell personal information. We may share with:
- Service providers: subcontractors, suppliers, and payment processors
- Legal requirements: court orders and regulatory compliance
- Business transactions: mergers or acquisitions with privacy protections
Data Security Measures
- Technical safeguards: encryption and secure systems
- Physical security: facility and document protection
- Operational security: employee training and incident response
- Access controls: limited access based on job responsibilities
Contact Information & Dispute Resolution
Contact Information:
Phone: (617) 417-1160
Address: 9 Centennial Dr #202, Peabody, MA 01960
Hours: Monday - Friday, 8:00 AM - 5:00 PM
Dispute Resolution: Initial concerns directed to project manager, escalation to management, mediation preferred for unresolved issues, Massachusetts state law governs all agreements.
Service Areas: Peabody, Salem, Lynn, Danvers, Middleton, Lynnfield, Beverly, Saugus, Newburyport, Salisbury, and other cities and towns of the North Shore MA, Seacoast NH, and Southern
By engaging our services, you acknowledge reading and agreeing to these Terms and Conditions effective for all Northshore Custom Signs & Graphics projects throughout the North Shore Massachusetts service area.
Contact: (617) 417-1160 | Visit our showroom at 9 Centennial Dr #202, Peabody, MA 01960